Privacy Policy

Privacy Policy

At Travo Call, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website and services for booking flights, hotels, and car rentals. By using Travo Call.com, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy applies to all information collected through our website, mobile applications, and any other services offered by Travo Call. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Travo Call collects various types of information to provide you with the best travel booking experience. The information we collect may include:

• Personal Identification Information: Name, email address, phone number, date of birth, and payment information when you create an account or make a booking.
• Travel Document Information: Passport details, visa information, and other travel-related identification required for bookings.
• Payment Information: Credit card details, billing address, and other payment method information processed through our secure payment gateways.
• Location Information: Your current location (with your consent) to provide location-based services and improve search results.
• Device and Usage Information: IP address, browser type, device information, pages visited, time spent on our site, and other usage data.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.
• Communication Data: Information from your interactions with our customer service team, including chat transcripts and email communications.

How We Collect Your Information

Travo Call collects information through various methods when you interact with our services:

• Direct Collection: When you provide information directly, such as when creating an account, making a booking, or contacting customer support.
• Automated Collection: Through cookies, web beacons, and similar technologies that automatically collect data when you visit our website or use our app.
• Third-Party Sources: From our partners, service providers, and publicly available sources to enhance our services and verify your identity.
• Mobile Devices: When you use our mobile application, we may collect device-specific information and location data with your consent.

How We Use Your Information

Travo Call uses your information for various purposes to provide and improve our services:

• Booking Processing: To process your flight, hotel, and car rental bookings and send you confirmations and updates.
• Account Management: To create and manage your account, including personalized settings and preferences.
• Communication: To send you important information about your bookings, service updates, and promotional offers (with your consent).
• Service Improvement: To analyze usage patterns, improve our website and app, and develop new features and services.
• Security and Fraud Prevention: To protect against fraud, unauthorized transactions, and ensure the security of our platform.
• Legal Compliance: To comply with legal obligations, regulations, and government requests.
• Marketing: To send you personalized marketing communications about travel deals and special offers (with your consent).

Information Sharing and Disclosure

Travo Call may share your information with third parties under specific circumstances:

• Service Providers: With airlines, hotels, car rental companies, and other travel service providers necessary to fulfill your bookings.
• Payment Processors: With payment processing companies to handle transactions and prevent fraud.
• Business Partners: With trusted partners who assist in operating our website, conducting business, or servicing you.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In connection with any merger, acquisition, financing, or sale of company assets.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users and the public.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

Travo Call implements appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL/TLS encryption to secure data transmitted between your device and our servers.
• Secure Servers: Storing your information on secure servers with limited access.
• Access Controls: Restricting access to personal information to authorized employees and contractors who need it for legitimate purposes.
• Security Audits: Regularly reviewing and updating our security practices and systems.
• PCI Compliance: Adhering to Payment Card Industry Data Security Standards (PCI DSS) for handling payment information.

Despite these measures, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Travo Call uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that contain information about your interactions with our site. We use cookies for:

• Authentication: To keep you signed in and recognize your device.
• Preferences: To remember your settings, language preferences, and other customization choices.
• Analytics: To understand how users interact with our website and improve our services.
• Advertising: To display relevant advertisements and measure their effectiveness.
• Booking Process: To remember your selections during the booking process.

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our website. For more detailed information, please refer to our Cookie Policy.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your personal information.
• Right to Data Portability: Request transfer of your personal information to another service provider.
• Right to Object: Object to certain types of processing, including direct marketing.

To exercise these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

Travo Call operates globally and may transfer your personal information to countries outside your country of residence for processing and storage purposes. These countries may have different data protection laws than your home country.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for intra-group transfers
• Privacy Shield frameworks or other recognized certification mechanisms

If you have questions about our international data transfer practices, please contact us using the information provided below.

Children's Privacy

Travo Call does not knowingly collect personal information from children under the age of 13 (or the minimum age required by local law). If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information.

If you believe we have collected information from a child under the applicable age, please contact us immediately so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, services, or advertisers that are not operated by Travo Call. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Travo Call has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

Changes to This Privacy Policy

Travo Call may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: info@travocall.com
• Phone: +1-877-287-0023
• Address: 8 The Green, Ste D Dover, DE 19901

When contacting us regarding privacy matters, please clearly describe your request and provide sufficient information for us to understand and respond to your inquiry.

Effective Date

This Privacy Policy is effective as of [Date] and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this website.